Return & Refund Policy

Guarantee and Returns

If remote control(RC) is not working with your electronics device you may return your order provided that the RCs which you wish to return are received by us no later than 14 days from the date of your receipt. You also have 12 months guarantee. We will refund your purchase provided that the RCs was purchased on remote4universal.com, and that the RCs is returned in the same condition it was in upon your receipt. This means the RCs must not have been damaged.

Please note that the return shipment needs to be handled and paid for by yourself. If we determine that the return is due to a mistake made by us, the delivery cost will be refunded. In this case we will pay the delivery cost to you by PayPal/Fondy. Please note that we only accept prepaid returns, we do not accept returns that are cash on delivery.

Refunds

You can contact with our support team on any questions regarding our remote controls.
If you decide to return the remote control, you can fill the form or send the email remote4universal@remote4universal.com and we will give you all the information how to send it back or keep it.
We initiate refund via PayPal/Fondy immediately after receiving RC back. Refund process needs several days but in some cases can lasts up to 14 days.

We don't refund money in these cases:
-delivery without tracking and we didn't receive RC back
-wear caused by normal use
-improper usage or storage
-spilled liquid on the remote control

Return Addresses

China:
Sense Say Technology (Shenzhen) Limited - 申视科技（深圳）有限公司
4B006, China South City No.1 Trade Square, Longgang District, Shenzhen, Guangdong province, 518000, China
广东省深圳市龙岗区平湖华南城1号交易中心4B006
+86 18588469332

USA:
Ukrainian Treasures Inc.
1630 91st Ave NE ,Suite 108, Blaine, MN 55449, USA
+1 6122031280